Our Approach

At Hamedia, we pride ourselves on our unique approach to providing top-quality services to our clients. Our team consists of highly trained professionals who are the best in their fields, with years of experience and expertise in various industries.We understand that each industry has its own set of challenges and requirements, which is why we offer turnkey solutions that are tailored to meet the specific needs of our clients.

Our approach is based on a deep understanding of our clients’ businesses and their goals. We work closely with our clients to develop a comprehensive strategy that addresses their unique needs and challenges. Our team is committed to delivering results that exceed our clients’ expectations, and we are always looking for ways to improve our processes and services to ensure that we are providing the best possible value to our clients.

When you choose our outsourcing company, you can rest assured that you are working with a team of experts who are dedicated to your success. We are committed to building long-term relationships with our clients, and we take pride in the trust that our clients have placed in us over the years.

How do we approach on-boarding new clients?

The first step is to establish communication with the client. This can be done through email, phone, or video conferencing. The purpose of this initial contact is to introduce Hamedia, explain the onboarding process, and answer any questions the client may have.

To effectively provide outsourcing services, it’s important to have a thorough understanding of the client’s business. This includes their industry, target audience, goals, challenges, and any unique requirements. A thorough understanding of the client’s business will help our teams in providing more effective services.

The next step is to define the scope of work. This includes identifying the specific tasks or projects that Hameida will be responsible for, as well as any timelines, milestones, and deliverables. A detailed scope of work will help avoid confusion or misunderstandings later on in the partnership.

Once the scope of work is defined, it’s important to determine the roles and responsibilities of each party. This includes identifying the point of contact for both the Hamedia and the client, as well as any other team members who will be involved in the project.

To ensure a smooth and productive working relationship, it’s important to establish clear processes and protocols for communication, reporting, and issue resolution. This includes establishing communication channels, scheduling regular status meetings, and defining protocols for addressing any issues or concerns that may arise.

If necessary, Hamedia will provide training and resources to the client to ensure a smooth transition. This may include training on new systems or software, as well as providing documentation or resources for reference.

Once the onboarding process is complete, it’s important to monitor progress and performance regularly. This includes tracking key performance indicators, such as quality of work, timeliness, and communication, and addressing any issues or concerns as they arise.

Our world is ever changing and it seems the change is becoming more rapid as time progresses. We understand that our team members need to constantly improve their skills and adapt to new systems. A good example of this change is the introduction of Artificial Intelligence (AI Services). Many of our team members are trained in and use several AI functionality in ensuring they deliver quality and effective work.