The security guard services industry plays an essential role in safeguarding people and property. At Hamedia Agency, we understand that managing security guard operations can be challenging and time-consuming, which is why we offer a range of operational support services to help companies in this industry achieve their goals.
We have a team of experienced professionals who can provide operational support services to security guard companies, including:
Phone Answering & Routing
Our operational support staff is trained to answer your business calls 24 hours a day, seven days a week. Our team tries to resolve each phone call per their training and routes callers to the appropriate individual in your firm for issues that need escalation.
Staffing Solutions
We can help streamline and simplify your staffing needs by recruiting, hiring, and training security guards, as well as managing scheduling and payroll.
Monitoring & Oversight
Our operational support staff is familiar with all security management and oversight software. Our team members can provide training for these platforms, design patrol routes, monitor guards’ performance, and intervene if a guard’s reports are not up to par with the client’s expectations.
Accurate Reporting
Our team can develop overnight reports on all clients, guards, and activities to ensure your team has all the information and resources they need to effectively run your operations.
Compliance & Regulations
We can help companies in the security guard services industry stay compliant with state and federal regulations. This can include ensuring that security guards are properly licensed and trained, and that the company is in compliance with OSHA and other relevant regulations.
Cost Savings
Outsourcing security services can help companies save costs in the long run. An outsourcing company can help businesses reduce the costs of employee benefits, training, and equipment.
Outsourcing operational support services to Hamedia Agency can benefit your security guard company in many ways, including:
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